Shoreware mobile call manager offers users access to familiar functions such as quickdialer access to corporate and address book. The first time that you open the shoretel call manager, a window will appear that makes you go through the setup process. The shoretel sky contact center user manual can be viewed and downloaded in pdf format by clicking here. Shoretel personal call manager is a powerful, allpurpose tool for managing voice communications. Zoom rooms as sip phone client for incoming and outgoing calls leveraging your internal pbx system, such as ciscos cucm, avaya, shoretel or ringcentral. Shoretel call handling mode chm override application.
Select start call manager automatically when i log into windows. Point and click to take action, or right click on an active call to immediately list all of your options. Shoretel shorephone ip 230 user manual pdf download manualslib. For shoretel champion partners shoretel contact center. Shoretel shorephone ip 230 user manual pdf download. You have the ability to dial another telephone user for a 1. Shoretel communicator for windows is the application for the windows operating system. Personalize call handling using shoretel communicator, you can personalize how your incoming calls are handled based on caller identity, when a call was placed, and your active call handling mode.
For the complete listing, go to the dialogic page for tested brooktrout foip interoperability. Supported mobile devices shoreware mobile call manager is supported on the following devicecar. Deploying the actual telephone instruments is a pure act of labor, but the personal call manager is an act of commitment. Apr 30, 2010 here are the steps to get call manager installed on a windows terminal server. Shoreware professional call manager requires shoretel 8. Deploying the shoretel personal call manager through ad group. Shoretel enterprise contact center celtic communications. Shoreware mobile call manager mcm is an application that runs on a mobile device, such as a blackberry. Click on the links given below to download the pdf guides for configuring the brooktrout sr140 fax over ip foip software. Shoretel call manager install issue office 2016 shoretel. You can set one of five distinct call handling modes for your extension.
Assignment menu assign call manager to your home device or to softphone. Start shoretel communicator when you login to windows when this option is selected. How do i type a name or number to dial to an extension number or transfer calls using call manager. Shoretel, shorecare, shoregear, shoreware and controlpoint are. Driving innovation in enterprise ip telephony all phase. View and download shoretel shoreware user manual online. Call manager software in addition to using the telephone interface of your ip phone to access the shoretel features, you can accomplish many of the same tasks with shoretel s call manager software. The shoretel ip phone 655 is a new phon e that offers advanced audio performance and ip telephony functionality.
When you record a personal greeting, it is linked to the active call. Automatic number identification ani ani is the series of digits sent by the public switched. Lesson 2 covers the shoretel ver 10 call manager call control. Jabra pc suite is free pc software that enables remote call. This document will help you find you way around this software. Shoretel ip phone 655 provides a touch screen user interface with a crisp, respon sive feel that is very. Every installation technician comes to that fork in the road that deals with the deployment of the shoretel personal call manager software. Shoretel ip phone 655 is shoretel s flagship ip phone designed for executives and executive assistants. After i ended task on the hung shoretel install, i renamed the c. No such interface supported after several unsuccessful attempts i decided to remove all registry entries referring to shoretel. The personal or professional call manager has long been a key element in the success of the shoretel solution. Initial setup for the shoretel call manager once your computer has restarted, you will want to open the shoretel call manager. With it, employees can quickly type in a name, bring up a number, and make their calls from local online directoriesall with the click of a mouse, right from the desktop.
If you are out of call appearance buttons you can place additional calls on and off of hold by using the personal call manager. The end user must purchase and install the shoretel call manager to enable the tapi interface for advanced applications on their desktop computer. Calls can be automatically sent to voice mail or to another phone number. New tab button this button allows you to add panels to the viewing area.
Automatic call distribution acd the shoretel system uses acd to distribute calls in the contact center. Setting call handling and forwarding note use shoreware call manager to configure the modes with different call forwarding destinations and personal greetings. How do i access the faculty and staff phone call directory in call manager. This will be a 9 lesson set on the operation of shoretel personal call manager and ip phone. You can find it by logging in and then selecting the resources employee tab. Since shoretel actually has only one product family that can take you from 2510,000 users, i chose to use the cisco unified call manager business edition cucm be8 as our. At this time calls will be directed to the phone number entered. Note for each typein field selected, abc is displayed in. Shoretel communicator for windows user guide shoretel 11.
Automatic line reregistration some call managers and networks go into maintenance windows which do not allow voip endpoints to register or maintain their registration. If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. Quickdialer screens, the mcm software provides an interface similar to. Shoretel call manager setup continued click next to continue click next to continue outlook integration there will be a screen that prompts you for voicemail to go to you inbox there will be 3 check boxes the top check box imports your contacts into the communicator. Shoretel 230 ip phone user guide college of the atlantic. Sip trunking configuration guide for shoretel unified. To help resolve this issue the automatic line reregistration function can be configured to reregister a line if line registration is unexpectedly lost. User should be able to put the call on hold and retrieve the call and transfer the call using personal call manager, but we found that while retrieving the call we ran into a media flows issue with the acme 9200 sbc. Users should check with their shoretel phone supplier for the exact version and procedure to set the autooffhook preference. Using shoretel communicator simplifies your dayto day communications, streamlines your work, and. Shoreware mobile call manager is a shoretel application that runs on a mobile device and enables the device to function as a shoreware extension while you are on the go. Call manager is the shoreware client application that manages a users calls, voice mail.
Now it will ask you for the server that is to be used. Mar 05, 2021 because this functionality is bundled and integrated with the shoretel sky hosted, managed voip phone system, our customers have no need to treat their call centers like separate islands anymore. The language used by voice mail prompts and ip phones specifies the language the system uses to. On shoretel 230 and 230g phones, the call key also blinks green. Shoretel s call manager software provides a visual, informationrich interface for managing and controlling communications. When call manager is active but not visible on the desktop, the system tray displays a shoretel icon which, when pressed, opens the call manager window. This means that you can move seamlessly between voice, video, or instant messages im. Ehs configuring shoretel ip phones for wireless headsets.
Plugins all seemed to load in outlook after launching shoretel for the first time after the install. Offscreen call on main display voicemail message indicator on main display secure call missed call on main display and history nbound call in history outbound call in history transferred call in history workgroup agent logged in. Unable to complete call transfer of a call on hold using the cox personal call manager web gui. This desktop call control application enables you to easily manage your phone calls. The conference viewer automatically launches and a web link appears in your communicator call cell. To cancel external assignment, simply repeat step 1, and select go home.
Compare shoretel shor and cisco csco overview part 1. Construction success story shoretel and emeco holdings limited. The callers name may be abbreviated to fit on one line. I used to have our call manager software on a network share but cant find it anymore. Shoretel enterprise contact center makes it quick and easy to create virtual contact centers, connecting geographically dispersed agents on a single, easytomanage. Each call will be displayed on a single line in this panel.
Panel manager the panel manager allows you to change the way you arrange the panels in the communicator. You can add the voice mail, call history, call details panels with this button. Log into the terminal server and install the call manager client as usual. Panel manager the panel manager allows you to change the way you arrange the. Call manager server through which your device accesses the shoreware mobile call manager client software, the port number through which your device accesses the shoreware server, your shoretel extension number and your voicemail password. Attach custom data to call captured in ccir call record no yes agent applications and capabilities agent applications shoreware agent call manager queue monitor agent tool bar shoretel communicator personal, professional, workgroup agent desktop wall board agent logs queued calls call status shoretel web agent dashboard. In addition to initiating calls from the call history, voice mail, and. Rightclick the shoretel icon, a shortcut menu will appear. If would like to know more about the shoretel call manager, please check myhenderson also known as reddie connect.
You will hear the new user tutorial and be prompted to change to your password. Configuring brooktrout sr140 with different phone systems. Call manager provides three viewing modes for displaying the main call manager window. Shoretel call manager software free download shoretel call. Agent manager, contact center reports, and wallboard director. Shoretel communicator presents a single interface to manage business communications using your shoretel desk phone, computer, mobile phone, or home telephone.
When you record a personal greeting, it is linked to the active call handling mode. Emeco selected a shoretel uc system comprising 26 shoretel t1k, e1k, 30, 50, 90 voice switches, and 270 shoretel phones, models ip 230, ip 565 and ip 560, as well as shoretel personal call manager, shoretel operator call manager, shoretel mobile call manager and shoretel director deployed across australia, the u. To place an internal call, pick up the handset and dial the extension. Shoretel shoreware user manual pdf download manualslib. In the case of multinational companies, crossborder call centers can help optimize resources and expertise. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. The most recent edition, the cisco unified call manager business edition version 8 is a 500 seat, 5 site variation of the full blown 40,000 user cisco unified call manager. Shoreware mobile call manager is an integral part of shoretel s uc solutions and is transforming the way people communicate. Sep 30, 2020 these would include cisco call manager, avaya, mitel, shoretel, babytel, audiocodes, dialogic and.
Through the shoretel communicator formerly shoretel call manager interface, they can can initiate voice, video and im sessions for single call resolution. Call manager is the shoreware client application that manages a users calls, voice mail, and personal system settings through a graphical user interface. Shoretel personal call manager training level draft outline. In addition to initiating calls from the call history, voice mail, and quickdialer screens, the mcm software provides an interface similar to. Call communicator will open every time you login to windows. I then reinstalled shoretel and it installed successfully. Using these applications you can monitor automatic call distribution acd activities, generate reports on call center performance, and display messages on.
It describes the phones features and how to use them. Click the start instant conference icon in the communicator call cell when in an active call. Business phone systems, voip, collaboration tools, call. Using these applications you can monitor automatic call distribution acd activities, generate reports on call center performance, and display messages on wallboards. Shoreware mobile call manager quick reference guide. Shoretel personal call manager training level draft. Experts are saying micloud connect named a best business tool for 2019 micloud connect has been awarded one of the best business tools of 2019 for its reliability, security. Acd activity and performance within the shoretel contact center solution is statistically evaluated, recorded, and reported.
The uninstall went fine but when i tried to reinstall i got. Shoretel enterprise contact center hilltop technologies. Shoretel voice mail quick reference leave message when dialing into a shoretel system, if the person you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. Shoreware mobile call manager user guide hardwire telecom. How can i use my shoretel calendar form to schedule call handling in. Shoretel call manager report screen medford, oregon. Shoretel call manager software free download shoretel. Jul 04, 2000 shoretel call manager, free shoretel call manager software downloads, page 2.
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